How to Reduce FIDS Dependency and Enhance Passenger Experience

Flight information display systems (FIDS) are an integral part of airport operations, but they come with limitations that can impact both passenger experience and airport revenue. As airports increasingly go “silent” and phase out loudspeaker flight announcements, passengers find themselves clustered around FIDS, waiting anxiously for updates. This creates bottlenecks and restricts them from exploring airport services, ultimately leading to missed commercial opportunities.

Problem: Overcrowding Near the FIDS Monitor  

Today’s airports face a challenge: the traditional reliance on FIDS for flight updates creates congestion in terminals and limits passenger mobility. With many airports adopting a "silent airport" policy to enhance the travel experience, passengers often hesitate to wander too far from FIDS displays, fearful of missing critical updates like gate changes or boarding announcements.

The outcome? Overcrowding near FIDS and missed opportunities for passengers to explore retail shops, dining options, and other services that generate revenue for the airport.

Solution: Mobile Wallet FIDS

Our Wallet FIDS solution addresses this challenge seamlessly. By integrating flight notifications into Apple and Google digital wallets, passengers receive real-time updates directly on their smartphones. This empowers them to move freely around the airport, whether they’re browsing shops or enjoying a meal while staying informed about their flight status.

The integration is user-friendly and requires no additional app downloads, making it accessible to virtually all passengers. Since digital wallets are built into smartphones, passengers only need to tap and save their flight details to start receiving notifications. Best of all, our solution is 100% GDPR-compliant, ensuring privacy by not collecting personal data like email addresses or phone numbers.

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Ready to transform the passenger experience and maximize your airport's commercial potential? Connect with us to learn more about our innovative wayfinding and notification solutions.

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