Enhancing Accessibility at Airports: Streamlining PRM processes by leveraging geolocation and mapping technology 

Airports are bustling hubs, but for passengers with reduced mobility (PRM), navigating these spaces can be a daunting challenge. Ensuring smooth and efficient travel experiences for PRMs is not only a regulatory requirement but also a mark of exceptional customer service at airports. Leveraging geolocation and mapping technology, airports can transform how they assist PRM travellers, making accessibility a seamless part of the passenger journey.

Problem

PRM passengers often face obstacles like unclear signage, unsuitable routes, or delays in assistance. Terminal operations teams struggle to identify and prioritise the most accessible paths, while service providers are under pressure to meet expectations within tight schedules. These challenges can lead to inefficiencies, passenger dissatisfaction, and non-compliance with accessibility standards.

Solution

Our airport mapping and wayfinding platform provides a powerful solution by enabling airports to:

• Identify PRM-friendly routes: Highlight pathways equipped with ramps, elevators, and other accessibility features in real-time.

• Highlight PRM assistance points: Display all PRM-related points of interest (POIs) on the map and enable users to include these facilities as stops in their itinerary.

• Improve passenger communication: Offer clear, customizable wayfinding instructions that guide PRMs to their gates, services, or lounges effortlessly.

• Comply with regulations: Ensure adherence to WCAG website accessibility standards to comply with the 2025 Accessibility Act while enhancing operational efficiency.

By implementing Airsiders’ PRM & Accessibility module, airports can foster a supportive environment for PRMs, demonstrating their commitment to inclusivity and operational excellence.

Get in touch with us

Interested in making your airport more accessible and efficient for passengers with reduced mobility? Contact us to learn how our geolocation and our platform can help you lead the way in accessibility innovation.

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